FAQs
What version of Microsoft Excel do I need to use the Templates?
All our templates are compatible with Excel 2007 and later versions. If you have compatibility issues please contact us.
What version of Microsoft PowerPoint do I need to use the Templates?
All our templates are compatible with PowerPoint 2007 and later versions. If you have compatibility issues please contact us.
Can I order and download more than one item at a time?
Yes, our shopping cart facility allows you to select multiple items and to review the contents of your shopping card prior to proceeding to Checkout. When the order is processed you will receive one email per order with links to download each item you have purchased.
Does the price involve a monthly/yearly subscription?
No. The price is a one-off price allowing you to download the relevant product and a comprehensive user guide. Every product is completely open, i.e. there are no passwords or codes and uses only standard features of the relevant product, e.g. Excel, Word, etc. Each product is fully customizable, as you see fit.
What Payment options can I use?
We offer secure payment processing, using GeoTrust the industry leading provider of SSL secure encryption, to process payments using a variety of credit cards or PayPal.
You can use any of the following credit cards:
- Visa
- MasterCard
- American Express
- PIN debit cards with the Visa or MasterCard logo
- Debit cards with the Visa or MasterCard logo
- Apple Pay
- Google Pay
You can also use PayPal.
Is the Site and my Payment secure and safe?
We use GeoTrust the industry leading provider of SSL secure encryption. Click on the GeoTrust logo at the bottom of the page for details of our SSL security certificate.
How are my payments processed?
When you complete your purchases proceed to checkout, your payment either by credit card or PayPal will be processed. We use Stripe, the industry standard payment processor, for all credit card payments. After the payment has been processed and validated, you receive an Order Invoice/Receipt email. This email has a direct link to download the template file(s). The link is in the Cart Items section. This link is unique to each customer and is send immediately the payment is processed (usually instantaneously). You typically get a second email from your credit card processor confirming the the transaction has been processed.
Can I download my templates immediately?
When you complete your purchases proceed to checkout, your payment either by credit card or PayPal will be processed. After the payment has been processed and validated, you receive two emails. The first email is a receipt from the payment processor (PayPal or Stripe) confirming that the payment has been made. The second email is an invoice/receipt from the Business Tools Store. This email itemizes the products purchased and provides a direct link to download the template file(s). See example here. The download links can be found in the Cart Items section immediately after the product name. This link is unique to each customer and is sent immediately the payment is processed (usually instantaneously). If you do not see the emails in your inbox, you should check your SPAM/Junk folder.
If I don't receive the email with the download link for my purchase.
The emails are automatically issued once the payment has been processed. If you don't receive the download link email shortly after the payment has been processed please check your "SPAM/Junk mail" folder. If you have multiple email accounts, please ensure that you are checking the email account which you supplied with the order. If you still experience difficulty getting the download link, contact us.
If you experience difficulty attempting to download your purchase.
The most common cause of difficulty in downloading is that your firewall security settings block downloads from web sites that have not been specifically registered by the security manager. Discuss the problem with your systems administrator or temporally disable your firewall for the duration of the download. If you still experience difficulty contact us.
I am experiencing difficulties running templates with Macros.
A small number of our templates use macros to provide a more user friendly experience.
In Excel, you can set a macro security level to control what happens when you open a workbook that contains a macro.
In Microsoft Office, a component checks files for macros that could be unsafe. If macro security is set to High, running this macro is disabled.
If macro security is set to Medium, the user is asked whether or not to run macros. If macro security is set to Low, the macro is run.
The default security setting is High when Excel is installed. It is recommended that you set it to medium.
Depending on the Excel version rather than Medium you may be offered the option to "disable all macros with notification".
If macro security is set to Medium or "disable all macros with notification", the user is asked whether or not to run macros.
This level with not activate any macros without your specific approval.
A spreadsheet with macros is saved in a specific format, i.e. filename.XLSM. If the filename of the template you are attempting to open
ends in .XLSM the spreadsheet contains macros and the macros should be enabled.
To adjust macro settings in ay Office products:
- Click the File menu, and then click Options (bottom left-hand corner of screen).
- Click Trust Center, click Trust Center Settings, and then click Macro Settings.
